Tip booking system in Milton Keynes receives 5 out 5 star rating from users

85% of people that have used the Milton Keynes tip booking system gave it a 5-star rating.

The system was introduced in the height of the pandemic to stagger the number of people at the site, ensuring that queues were kept at a minimum.

Since August, around 20,000 local people booking a slot rated the system and 91% chose to give it at least 4 stars. 

The Council listened to customer feedback and introduced new and flexible options to book same-day slots last month, as well as to cancel and reschedule bookings online.

Also changing is the need to provide a registration number in advance if you’re using a hire car to visit a tip. 

Early figures show customer satisfaction is rising even further as a result.

Cllr Lauren Townsend, Cabinet Member for the Public Realm said, “I’m delighted that so many local people are happy with the system. We introduced bookings to keep people safer during the pandemic, but this isn’t the only advantage.

“We used to see queues of cars on busy roads nearby, and that’s a thing of the past. It’s also stopped people from outside MK using our tips instead of their own, which puts less strain on resources and means we’ve saved around £220,000. Before the booking system, one in five people using our tips weren’t local.”

Bookings can be made 7 days a week here.